Terms & Conditions

Terms and Conditions

Welcome to DxGenes (FZE), a UAE-based digital platform for booking laboratory services and facilitating third-party home collection services in partnership with accredited laboratories across the United Arab Emirates.

By accessing or using our website (www.dxgenes.ae), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

1. Company Information

• Business Name: DxGenes (FZE)
• Registered Jurisdiction: United Arab Emirates
• Website: www.dxgenes.ae
• Email: support@dxgenes.ae
• Phone: +971 54 394 3637

2. Use of the Website

By using our website, you confirm that:

• You are at least 18 years of age, or you are accessing the website under the supervision of a legal guardian.
• You are legally capable of entering into binding contracts under UAE law.
• All information you provide is accurate and up-to-date.

3. Services Provided

DxGenes (FZE) operates as an online facilitator, allowing users to:

• Book laboratory tests and diagnostics.
• Arrange for third-party home collection of samples.
• Access reports issued by partner accredited laboratories.

We do not conduct the testing ourselves but connect users with licensed and DHA/MOH-accredited medical laboratories within the UAE.

4. Jurisdiction and Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. All disputes arising in connection with the site shall be subject to the exclusive jurisdiction of the courts of the UAE.

5. Cookies

We use cookies to enhance your experience. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

6. Intellectual Property

All content on the website, including text, graphics, logos, images, and software, is the property of DxGenes (FZE) or its licensors and protected under UAE intellectual property laws.

You may not:

• Reproduce, republish, or redistribute content from this website without prior written consent.
• Use our logo or brand assets without formal permission.

7. User Content and Comments

Users may post reviews or comments where allowed. By submitting such content:

• You grant DxGenes (FZE) a non-exclusive, royalty-free, worldwide license to use, reproduce, and distribute the content.
• You affirm the content does not infringe on any third-party rights or contain unlawful, defamatory, or inappropriate material.

We reserve the right to moderate, remove, or reject any content at our discretion.

8. Booking and Payment

• All bookings made through DxGenes (FZE) must be confirmed with full online payment at the time of booking.
• We do not support cash on delivery or payment at the time of service.
• Your appointment or home collection request will be processed only after successful payment confirmation.
• Once payment is completed, a confirmation email will be sent with service details.

9. Medical Disclaimer

DxGenes (FZE) is not a medical service provider and does not provide clinical diagnosis or treatment. All test reports and medical results are generated and interpreted solely by our partner laboratories or licensed medical professionals.

Always consult your healthcare provider for diagnosis and treatment based on your test results.

10. Limitation of Liability

To the fullest extent permitted by UAE law, DxGenes (FZE) will not be liable for:

• Any indirect, incidental, or consequential loss or damage.
• Errors, omissions, or delays in test reporting by partner labs.
• Any health consequences resulting from misuse or misinterpretation of lab test reports.

We make no warranty that the website or services will be uninterrupted or error-free.

11. Hyperlinking to Our Website

Organizations such as government agencies, search engines, news outlets, and accredited directories may link to our website without prior approval, provided the link:

• Is not misleading;
• Does not imply endorsement by DxGenes;
• Fits within the context of the linking site.

We reserve the right to request removal of any such links.

12. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the content or privacy practices of these websites.

13. Data Protection and Privacy

Your use of the site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UAE data protection regulations.

14. Modifications

DxGenes (FZE) reserves the right to amend these Terms at any time. Users are encouraged to review them regularly. Continued use of the website constitutes acceptance of the revised terms.

15. Contact Us

If you have any questions about these Terms and Conditions, you may contact us at:

📧 support@dxgenes.ae

📞 +971 54 394 3637