Privacy Policy

Privacy Policy

DxGenes (FZE) (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website and services.

By accessing or using our platform (www.dxgenes.ae), you agree to the terms of this Privacy Policy.

Who We Are

DxGenes (FZE) is a UAE-based digital platform that enables users to book laboratory services and request third-party home sample collection. We are partnered with accredited laboratories in the UAE and operate in compliance with applicable data protection regulations.

Website: www.dxgenes.ae

Email: support@dxgenes.ae

Phone: +971 54 394 3637

Information We Collect

A. Personal Information

We collect personal data that you voluntarily provide, such as:

Full name
Email address
Mobile number
Residential address
Date of birth (if required for testing)
Any health-related details provided during booking
Communication preferences
A valid identification document such as Emirates ID, passport, or any government-issued ID is required to be presented upon booking and/or during the collection process, whether the chosen collection method is In-Lab or At Home.

B. Automatically Collected Data

When you use our website, we automatically collect:

IP address and browser type
Device type and operating system
Pages visited and actions taken
Time and duration of visits
Referring URLs

This information helps us improve user experience and ensure platform security.

How We Use Your Information

We use your data to:

Process and confirm your bookings
Arrange third-party home sample collection
Share your data with accredited laboratories for testing
Provide customer support and updates
Improve our platform and service offerings
Comply with legal and regulatory obligations
Send service-related notifications
Send marketing communications (only if you opt in)

Sharing of Your Information

We may share your information with:

Accredited laboratories to facilitate diagnostic testing
Collection service providers for home sample logistics
Third-party payment processors for secure transaction handling
Government or regulatory authorities when required by law
Technology partners for hosting, analytics, and communication
Our affiliates and business partners under strict confidentiality
With your consent, for other specific purposes

We do not sell or lease your personal data to third parties.

Payment and Security

All payments made through DxGenes (FZE) are securely processed via third-party payment service providers. DxGenes does not store or handle your payment card or financial information directly.

We implement robust security measures to protect your personal data, though no system can guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze site usage. These include:

Essential Cookies — Required for basic platform functionality
Performance Cookies — Used for analytics and site improvement
Functionality Cookies — To remember your preferences and settings

You can control cookie preferences in your browser settings; however, disabling cookies may affect certain features.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described, including service provision, legal compliance, dispute resolution, and enforcement of agreements.

Usage data may be stored longer for analytical and security reasons.

Your Rights

Subject to applicable laws in the UAE, you have rights including:

Access to your personal data
Correction of inaccurate data
Withdrawal of consent for marketing communications
Request for deletion of your personal data, where applicable
Objection or restriction of certain data processing activities

To exercise these rights, please contact support@dxgenes.ae.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from children under 13. If we discover such data has been collected without parental consent, we will delete it promptly.

External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage reviewing their policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page, and significant changes will be communicated via email or site notification.

For any questions, concerns, or to exercise your privacy rights, please contact us:

support@dxgenes.ae